‘Flawed’ energy bills support for off-grid homes meant four in five missed out


Simon Francis, coordinator of the End Fuel Poverty Coalition, said: “This catastrophic failure in the scheme, designed to help people stay warm last winter, left many who were in fuel poverty living in cold, damp homes.

“The health impacts of living in such conditions are serious and we are concerned that many older people and those with underlying health conditions and disabilities may have been among those who have been affected.”

A government spokesman said: “We spent billions to protect families when prices rose over winter, covering nearly half a typical household’s energy bill – this includes more than £60m supporting over 140,000 households without a domestic electricity supplier.

“We used a range of methods to communicate the scheme with as many eligible households as possible, so they could apply to access this vital energy bills support – including a contact centre and requesting councils to write to eligible care homes and park home sites.

“We recommend that any household that did not apply should visit our webpage to view what other support they may be eligible to receive.”