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Janthana Kaenprakhamroy, Founder and CEO of Tapoly
As we edge closer to 2024, the global insurance landscape is poised for a transformation driven by technological advancements, evolving customer expectations, and changing regulations. Here’s a look at some key predictions shaping the future of insurance, backed by insightful statistics.
Technological Integration and Automation:
The insurance industry is rapidly leveraging technology to streamline operations and improve customer service. A key component of this technological shift is the integration of artificial intelligence in claims processing. According to the Sciencesoft report, using AI in insurance claims has the potential to cut claim resolution costs by as much as 75%. This significant cost reduction is accompanied by a faster claim cycle, expected to be 5–10 times quicker due to intelligent process automation. This not only speeds up claims handling but also enhances the accuracy and efficiency of the entire process.
Cyber Insurance Boom:
In response to escalating digital threats, cyber insurance is transitioning from a specialised offering to an essential product. The rise in cybercrime and associated claim costs is driving this trend, as more businesses fall victim to attacks and consequently seek cyber insurance for risk mitigation. The FBI’s 2022 report highlighted over US $43 billion lost in business email compromise attacks since 2016. Reflecting the heightened awareness of these risks, the cyber insurance market is projected to hit $40 billion in premiums by 2033, underscoring the critical need for such coverage in today’s digital landscape..
Customer-Centric Models:
Today’s consumers expect services that are both personalised and convenient. In response, the insurance industry is increasingly adopting customer-centric models. Mendix reports that 85% of insurers are actively developing new Customer Experience (CX) initiatives to enhance customer journeys. When insurers provide personalised services, their customer retention rate reaches 81%. By utilising customer data, these models can offer tailored insurance policies, making their services more accessible and better aligned with individual customer needs.
Regulatory Compliance and Sustainability:
Regulatory compliance remains a top priority in the insurance industry, with more than 50% of insurers planning to boost their investment in regulatory technology (RegTech). This investment is estimated to exceed $204 billion by 2026. Simultaneously, the industry is making significant strides in sustainability, expecting a rise in Environment, Social, and Governance (ESG)-compliant investment products, indicating a strong move towards responsible and sustainable practices.
The Rise of Insurtech:
Insurtech startups are revolutionising traditional insurance models with their innovative approaches to longstanding challenges. The global insurtech market, valued at USD 8.8 billion in 2021, is forecasted to reach a market size of USD 166.4 billion by 2030, growing at a CAGR of 39.1% from 2022 to 2030. This significant growth in funding highlights the market’s increasing demand for digital-first insurance solutions and platforms that focus on improving customer engagement.
Health and Life Insurance Expansion:
In the wake of the pandemic, there’s a renewed focus on health and life insurance. The sector is projected to grow by over 10% annually , reflecting an increased awareness of health concerns and the importance of financial security. Tailored health and wellness plans are becoming increasingly popular, signifying a shift towards preventive care models.
Conclusion:
As we analyse these statistics, it’s clear that the insurance industry is at a pivotal point of transformation. Insurers who embrace technological innovation, prioritise customer satisfaction, adhere to regulatory changes, and invest in sustainable practices will be well-positioned to thrive in 2024 and beyond. The future of insurance is dynamic, and with the right strategies, companies can turn these predictions into profitable opportunities.
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Janthana Kaenprakhamroy was listed by Forbes as number 6 of the Top 100 Women Founders to watch, and among the Top Ten Insurtech Female Influencers according to The Insurance Institute. Recently she has been named as one of the Most Influential Women in Tech 2023 and as the winner of Insurance Leader of the Year by Women In Finance Awards 2021. She was a former chartered accountant and internal audit director at investment banks, having previously worked at UBS, Deutsche Bank, JPMorgan, and BNP Paribas.
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