[ad_1]
NatWest has also come under fire for limiting its customers’ access to cash, amid fears that Britain is being forced towards a cashless society.
The bank told current account holders that it is bringing in new conditions that could impose “daily and annual” cash withdrawal and deposit limits, and “limiting the amount of cash” paid in or taken out.
NatWest said it was making the change to protect its customers from the risk of fraud.
The Financial Ombudsman Service added that anyone who felt they had been treated unfairly by their bank should get in touch with the service.
A spokesman said: “We are a free, independent service set up to resolve financial disputes informally and fairly. Each case is investigated on its own merits.”
NatWest was approached for comment.
A spokesman for Santander said it had a sophisticated scam detection and prevention system in place, adding: “When a customer does unfortunately fall victim to fraud, Santander supports customers in understanding what happened as well as attempting to recover lost funds, including refunding customers where appropriate.
“Customers should always think carefully before sending any money and can find more information on how to spot scams on the Santander website.”
A spokesman for HSBC said: “While we regularly receive over 1,000 scam reports each month, only a small proportion of these are escalated to the Financial Ombudsman Service. We will continue to strive for excellence in each and every customer interaction and learn from those cases that are overturned to help develop our processes and procedures to better protect and serve our customers.”
A spokesman for UK Finance said: “Fraud has a devastating impact on victims and the banking industry spends billions on efforts to prevent it from happening in the first place and keep customers safe.
“For those that do fall victim to fraud, the banking sector is the only one that reimburses customers, paying out hundreds of millions each year.
“This is despite the fact the vast majority of APP fraud starts on social media or via telecommunications.”
[ad_2]